Free Express Shipping in Australia!
At Huckle & Hutch, we're committed to providing you with a seamless shopping experience, from browsing our collection to receiving your order. Here's what you need to know about our shipping and delivery process:
We offer free ground shipping within Australia metro for any order above $100.
Determining shipping fee: To determine if your location is eligible for free shipping, key in your address during checkout and we'll automatically calculate the shipping cost based on your location and order total. If your address falls within a metropolitan area and your order total exceeds $100, the ground shipping option will be free of charge. Otherwise, it'll be charged at a flat rate of $14.95.
Processing time: All orders are processed within 3-5 business days. Once dispatched, it should arrive to you within 1-4 business days.
Tracking your order: Once your order has been shipped, you will receive an email with your tracking number and a link to track your package.
Please note that the free shipping threshold refers to your order value after any discounts have been applied.
International Shipping
We offer international shipping for a flat rate of $24.95.
Processing time: All orders are processed within 6-27 business days. Once dispatched, it should arrive to you within 1-4 business days.
Additional customs: Shipments to countries outside of Australia may be subject to customs duties, import taxes, or cash on delivery (COD) fees. Regrettably, as we have no control over these charges, we are unable to cover them on your behalf.
Tracking your order: Once your order has been shipped, you will receive an email with your tracking number and a link to track your package.
Returns and Exchanges
We understand that sometimes items may not meet your expectations. If you are not completely satisfied with your purchase, we offer a hassle-free returns and exchange policy. Please review the following guidelines:
Eligibility:
- Full-priced items: To be eligible for a return or exchange, full-priced items must be unused, in the same condition as received, and in their original packaging.
- Sustainable Seconds: Due to the unique nature of our Sustainable Seconds collection, these items are final sale and not eligible for returns or exchanges.
Return Process: You have 30 days from the date of purchase to initiate a return or exchange. To initiate a return or exchange, please contact our customer service team with your order number and reason for return. Our team will guide you through the process.
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 3-5 business days and credited to the original method of payment.